Sterno® Recall Information and Customer Service
Dear Valued Customer:
The Sterno Group, by means of this letter, intends to give you notice of a voluntary recall of the following item, previously distributed through The Sterno Group.
Item #ST06001-Portable Butane Stove
Item #50006-Portable Butane Stove
Sterno has found that the product may not be completely shutting off the flow of butane to the burner when the valve has been turned to the “off” position. This may allow the butane fuel to continue to slowly be released resulting in a small pilot light-like flame continuing to burn, or if the flame is extinguished, the continued slow release of butane gas from the stove.
Sterno is working with the Consumer Product Safety Commission (CPSC) to communicate recall procedures.
Sterno makes every effort to ensure our products are of the highest quality and we apologize for any inconvenience this will cause you. If you have any questions concerning the return of the product for this recall, please contact the Customer Communication Center at Sterno, at 877-478-3766.
Sincerely,
Robert Porter
Manager of Quality Assurance
The Sterno Group, LLC
How to return your recalled portable butane stove
Please do not return the stove to the location in which it was purchased.
Please follow the procedure below for return and replacement:
Download a PDF of rebate instructions here.
- Call 877-478-3766 to get a Return Material Authorization (RMA) number.
- Sterno will send you a prepaid shipping kit.
Place the recalled stove in the box, affix prepaid label, and send.
- In four to six weeks, you will receive your replacement.
Customer service
Toll Free Customer Service: 1-877-478-3766 | Fax: 1-847-294-0947
Supervisor of Customer Satisfaction
Linda Daugherity
phone: 847-795-1235
Contact via email